for, but not limited to, independent four and five star hotels, offering members cross property benefits under the network, including shopping merchants. Participating hotels and merchants are located in most cities in the Asia Pacific region. It gives member on the spot discounts and Reward Points (RP's) that can be redeemed for products and services offered on the website.
Managed and operated by DMS Asia Dynamics
DMS Travel Club Card is a unique loyalty program for independent four and five star hotels, offering members cross property benefits under the network, including shopping merchants. Participating hotels and merchants are located in most cities in the Asia Pacific region. It gives member on the spot discounts and Reward Points (RP’s) that can be redeemed for products and services offered on the website.
Managed and operated by DMS Asia Dynamics
Offices in Malaysia • Singapore • Thailand • Indonesia • Vietnam • Hong Kong • China • Brunei
Please read the terms and conditions carefully before using your DMS Travel Club Card.
For any information on DMS Travel Club Card benefits at participating hotels, restaurants and other merchants, visit our website at www.dmstravelclub.com
Terms and Conditions for Website Users
This website is for your personal and non-commercial use. You may not modify, copy, distribute, communicate, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this website.
The terms and conditions herein is a reference to 'DMS Travel Club Card' or 'we' means a reference to DMS Asia Dynamics and any of its related associated companies
This website is offered to the user, and accepted without modification of the terms, conditions, and notices contained herein. Your use of this website constitutes your agreement to all such terms, conditions, and notices.
This website, including, but not limited to, content, hours of availability, and equipment needed for access or use, may be changed or discontinued at any time without notice.These Terms and Conditions may be changed at any time effective immediately upon notice of such changes being posted on the website. By using the website after such notice is posted, you are agreeing to accept such changes.
Reservations are guaranteed with a valid credit card. Please note that a credit card used to guarantee a reservation may be charged on a no show or no notification of cancellation for the particular booking. Room rates, unless otherwise stated, do not include tax or any other government surcharges. All cancellations must be in accordance and are subject to the hotel’s specific booking and cancellation policies.
In addition to our Member Policy, we will always honour your refund requests if a business closes permanently, an event is cancelled or rescheduled, or a business refuses to accept your unredeemed DMS Travel Club Card voucher.
We also have the following standard refund policies:
Types of Refunds
We reserve the right to provide refunds only in Merchant Online deals, credited to member’s account.
Cash refunds will only be done on the basis that there is an error on the deal which resulted in a change of the deal offer from us.
All other refunds via debit/credit cards will be refunded via deal credits. Under no circumstance would cash be given as a refund.
Refunds do not apply to Redemption Vouchers as it has no cash value and not refundable.
When is a Member Eligible for a Refund?
If the members change their mind about any of these deals purchased, we reserve the right not to process a refund on this basis.
A member is able to claim for a refund if they did not receive their voucher due to a technical error. The member is still expected to produce proof of payment before the refund is processed. Members are entitled to a full refund in the event that merchant has closed down or ceased operations.
DMS Travel Club will assist members who are having trouble to make or confirm their bookings 2 weeks prior to voucher expiry date. If the booking date cannot be obtained or is too far ahead we are able to assists members on credit refunds upon request.
Should the fine print hold any restriction to which a member can redeem a voucher, we are unable to refund.
A member cannot refund on the basis that a better deal is offered elsewhere. Should any merchant offer a better deal to a member, the member is unable to refund on this basis. A member cannot refund based on a third party review advising them not to redeem. Refunds are also not issued should a member change their mind about the purchase. If a member’s voucher has expired, a refund is not possible; members will be informed two weeks prior to the voucher becoming expired (whenever possible) Should there be no bookings available for the desired time of a member, a refund is not made available if there are still other dates/times available for booking. Should a merchant refuse to honour a voucher for whatever reason, a member may request a refund.
Should a merchant stop or close down its business, a refund may be requested. Should a merchant relocate its businesses to a new location, the member is able to request a refund. If a purchase is made in error, a refund is not available as all sales are final.
Note: Members who purchase the DMS Travel Club membership package is not eligible for refund.
If a Travel voucher is purchased and the merchant is unable to book the stay that member prefers during the available dates and before the book-by date, the purchase will be refunded. If the book-by date passes and the member’s trip hasn't been booked, the promotional value is no longer valid. Members are strongly encouraged to make a booking within 7 days of purchase to secure the preferred dates. Note that all bookings and reservations must be done through our Customer Service Centre or done online in our official website (www.dmstravelclub.com). Direct bookings are not permitted
Refunds for Travel deals that are not date-specific:
DMS Travel Club’s regular Travel deal does not require selection of a specific date (e.g. January 1, 2015) to redeem the Voucher. However, some of the regular Voucher-based Travel deals may only be available during certain windows of time (e.g. January through April, or Sunday through Thursday). In most cases for the regular Travel deals, members can return an unredeemed Travel Voucher within 7 days of purchase for a full refund on condition there are no dates available to the member. Thereafter, purchases will be final. Not applicable to Redeem Vouchers which has no cash value Once a booking has been made with us, the Voucher is considered as redeemed and is not eligible for refund by DMS Travel Club, even if it is within the previously stated 7 day window. Once a Voucher is redeemed, you are subject to the our merchant's cancellation policy.
Refunds for date-specific Travel Deals:
Members are required to complete their booking at the time of purchase. Members may return purchases only based on the cancellation policy which is identified at the time of booking.
Other travelling issues:
Members who are facing prolonged issues with their visa or passport may need to re-book within the cancellation policy of the merchant. A refund is also available upon request if the travel destination is currently subject to safety concerns.
Third-party fees: Members might be required to pay certain fees which are disclosed in certain Travel Deals, directly to third parties. These third-party fees such as resort fees or immigration fees may not be refunded depending on the relevant third-party’s policies. DMS Travel Club does not collect fees paid directly by members to third parties, and therefore cannot be responsible for refunding those payments.
Items purchased directly from DMS Travel Club can be returned within 7 days of receipt, if the product is still sealed in original packaging. Some Product Deals are for Vouchers, and the regular Deal Refund Policy will apply to those Voucher sales. Other Product Deals are for DMS Travel Club Products ordered at the time of purchase. For those DMS Travel Club Product Deals, unless indicated in the Fine Print as Final Sale, or otherwise ineligible for returns, DMS Travel Club Product may be returned within 7 days following delivery. In the event of a promotion, members are able to apply for a refund only if the DMS Travel Club Product is not received in the stipulated time or DMS Travel Club Product received is different from what is ordered or is damaged or defective.
For any return, a return request must be placed via firstname.lastname@example.org within 7 days of delivery of the product. The DMS Travel Club Product must be returned as soon as reasonably practicable and within 7 days following delivery of the DMS Travel Club Product. Members have a legal obligation to take reasonable care of the DMS Travel Club Product while it is in their possession. The DMS Travel Club Product must be returned unused, unopened and in original packaging. Except in the case of damaged or defective DMS Travel Club Product, DMS Travel Club reserves the right to not entertain refund request for any DMS Travel Club Product returned that is incomplete or in unsellable condition.
Because the DMS Travel Club Product is defective, we will examine the returned DMS Travel Club Product and if we agree that the DMS Travel Club Product is defective we will issue a return and is subject to stock availability. Alternatively a refund will be processed, in which case, we will notify members of their refund via e-mail within a reasonable period of time. We will try to process the refund as soon as possible and no later than 30 days from the day we have confirmed with members via e-mail that they are entitled to a refund. All amounts paid will be refunded for the damaged or defective DMS Travel Club Product, including shipping. DMS Travel Club will refund any money received from members in the same method originally used by members to pay for purchases.
From time to time we may offer Special Deals and due to the nature of these Deals, a special refund policy is required. Any modifications to the refund policy will be stated in the Fine Print for such Deals. We would like to remind members that, as with all Deal specifics, if a different refund time frame is stated in the Fine Print, the Fine Print overwrites all other policies.
We reserve the right to provide refunds only to member’s DMS Travel Club account. Cash refunds will only be done on the basis that there is an error on the deal which is resulted in a change of the deal offer from DMS Travel Club. All other refunds via debit/credit cards will be refunded like wise.
DMS Travel Club is committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
1. What information do we collect? We may collect, store and use the following kinds of personal information:
Using your personal information
International data transfers
Security of your personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic financial transaction data associated with transactions you make on or in relation to our website will be encrypted using SSL technology. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping your password and user details confidential. We will not ask you for your password (except, of course, when you log in to the website).
You may instruct us to provide you with any personal information we hold about you.
Provision of such information will be subject to:
Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
Please let us know if the personal information which we hold about you needs to be corrected or updated.
Cookies on this website
We use both session cookies and persistent cookies on this website.
Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies. We may use the information we obtain from your use of our cookies for the following purposes:
Most browsers allow you to refuse to accept cookies. For example:
in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector in Firefox you can block all cookies by clicking “Tools”, “Options”, and un-checking “Accept cookies from sites” in the “Privacy” box. Blocking all cookies will, however, have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use many of the features of this website.
You can also delete cookies already stored on your computer.
The method of doing so will depend upon your web browser
We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.
Acceptance of these Terms & Conditions
By using this Website, you signify your acceptance to these Terms & Conditions in this policy.
If you do not agree to this policy, please do not use our Website.
Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
GET REWARDED FOR BOOKING AIR ASIA FLIGHTS WITH US
Check the flight and cost at AirAsia official website. Then contact our Customer Service Centre to book, giving full details of date of flight, purchase price including taxes and other details required
Then our Customer Service Centre Representative would confirm the booking for you.
To get DMS Travel Club Reward Points please note that all bookings has to be made through our official website
The Booking engine for this section is still under modification to serve you better
All reservations secured via our official website, www.dmstravelcard.com are guaranteed.
If your confirmed reservation at the listed property (a booking confirmation is forwarded to you) is not available or cannot be honoured when you arrive to check-in and no other room types that you had booked are available, immediately contact our 24-hour Customer Service Centre at the contact number(s) listed on your Booking Confirmation. Our Customer Service Consultant will arrange a room at another convenient and comparable property. We will refund your telephone bill costs to your account, transfer fees and offer you a 10% discount on your reservation total amount. If you not accept the alternative accommodation, we will refund to your account the full reservation amount plus an additional night stay (equivalent to the cost of a one night stay based on your original booking, including any tax and service charges)
Unless specifically mentioned in the cancellation policy, DMS Travel Club do not charge a processing fee for cancellations Any cancellation received after the cancellation due date specified in the confirmation email (including requests made within this period) are subject to a minimum of a 1 (One) night cancellation fee, unless you are notified otherwise in the confirmation email. Failure to arrive at your hotel will be treated as a late cancellation (no show) and will incur a minimum cancellation fee of one (1) night, or more, per room, unless otherwise specified in the confirmation email. Any changes to your reservation must be made through us and not directly with the hotel. This applies to change of dates, extension of stay, early check out, delay of arrival or cancellation in full or in part. Any problems or questions on your reservation prior to arrival or during your stay at the specified property should be directed to our Customer Service Centre Consultants. We must be notified of all cancellations within our normal office hours
To request for a refund, please contact us at any of the following:
Please Note: Many property hosts will apply a penalty charge, often equal to one night's stay, to a shortened stay at late notice.
Please check their policies carefully.
With a Corporate Account your company will be able to centralized control the travel expenses of your key personnel
It is not necessary that huge corporations need such account. Small or medium sized companies should also have an account to streamline and keep track of travel expenses. From only one man show to hundreds who travel on company expense
Set up a Corporate Account with OrientBookings.com for Business will give you great benefits
Malaysia’s first app-enabled corporate booking solution. Employees can book by switching to the corporate mode on the OrientBookings.com app.
Backup with pre-approved bookings to cut down time consuming registration
Manage Expenses with detailed reports and invoices for company trips
Avoid altered or fake receipts and unwanted fraud
With secured ID and Password to access overall bookings Instant and real time uploads to keep track of expenses
On employee travel and accommodation – Up to 40%
Simple and efficient centralized system
With our One Stop services – air ticketing, visa, car rental, airport transfers Go Green - Go paperless. One click and its secured
For further information or to set up an account
Please send us an email
Subject: Corporate Account